UPDATED Fever Mentorship Program Development (1 Viewer)

[Snailey]

Mission Statement:
The Fever Mentorship program assists new members (the Mentee) with the information they need from the Mentors, for quality positive experience to promote retention within Fever.

Job Description:
There will be three job titles each Mentor class;

Jr. Mentor: These are what is considered Mentor's in Training. They are are in a 2 week training program by a Sr. Mentor to ensure that the potential mentor is of promotion of the Fever Standard.

Mentor: These are the primary backbone of the mentorship program. They are to engage with their mentees and providing them information in regards to common interests, Fever clan jobs, and any questions or concerns that the mentee might come up with. If there is a question that a Mentor cannot undertake they are to take it to the Sr. Mentor or to a respective person that might know the answer.

Sr. Mentor: *New Information* These Mentors have exhibited exemplary competence in regards to Fever are a go-to person for questions and answers. Furthermore, they train the Jr. Mentors as well oversee the Mentors and keep the Section active and report to the Retention Department Leads with reports in regards to progress of Jr. Mentors, and any issues that arise. Furthermore, the will be assigning the mentees to the mentors based on criteria, of locale, games, and common interests. This will be determined from approved applications. This will be a daily job. They will message mentors through PM's new mentees and make sure work distribution is even. The Mentee list will also be maintained in the Mentor's logging thread and keeping it up to date. These will be appoint at the discretion of the Department Leads.

What does Mentorship Program Cover to Mentees?

First of all, Mentors+ will act as Clan Job recruiters, Inform of common interest activities, and answer general Fever questions (how to get promoted, Fever Coins Question, etc...) Understand that if a Jr. Mentor does not complete the 2 week trial period, they will be removed from the job without prejudice with the understanding that this job is not for everyone. This will ensure seriousness of the job and ensure that the program maintains quality Mentors for the best possible experience for the Mentees.

Compensation for the Mentors:

Jr. Mentors: 100 Fever coins per week

Mentors: 200 Fever Coins per week

Sr. Mentors: 300 Fever Coins Per week + Hospitality Award

Requirements:

Mentee: PVT - SSG or anyone who requests one, mostly new member whom been in clan <1 month

Jr. Mentors: MSG - Col with some exceptions at the discretion of the Retention Department Lead.

Mentors: Completed 2 week Mentorship Trial Period as a Jr. Mentor

Sr. Mentors: 3 months as a Mentor, high quality consistent work, and at the discretion of Department Leads and other outside factors.

The Mentorship Trial Period:

This is a period of time in which a Sr. Mentor is with a Jr. Mentor to assist in the Mentoring of the Mentees and to ensure and maintain the high Fever standards. This includes and not limited to; proper engagement and communication skills to the mentee. Get to know the Jr. Mentor (finding common interests, geographical area, Time zone, etc..) Basically find proper criteria to match mentors with Mentees. There will be an interview test at the discretion of the Sr. Mentor when a Jr. Mentor can be elevated to a Mentor status.

Logging and Accountability of Mentors:
In the logging process there will be a sub-forum off the Retention Department where each mentor will have their own thread to log their activities with their mentee. It will be more or less to keep track of how mentors are doing with this. In the log, time spent with the mentee, activity they did with the Mentee (i.e. Mentee sent a PM to me asked about clan jobs and I responded with the answer.) Also logging how much time the activity took for more workload measurement.

Here is a couple examples of a potential log entry:

Name of Mentee: NewFeverMember
Activity of Mentor: Responded to a PM of how to get Fever Coins. Directed them to the Fever Coins guide.
How long it took for Activity: 1 min

Here is a second log Entry:

Name of Mentee: NewLoLMember, FeverLoLPlayer
Activity of Mentor: Noticed there is a LoL tournament coming up next Friday, Sent PM to the Mentees the details of those tournaments. Encouraged them thier participation
How long it took for Activity: 3 min

Last example of a Teamspeak discussion Entry:

Name of Mentee: FeverMember
Activity of Mentor: Noticed that the Mentee was on team speak and had a pleasent conversation regarding his feeling and though regarding Fever, answered some of his questions, concerns and let him know about game nights.
How long it took for Activity: 20 min

In addition to the logging of mentor's activities in their respected thread, the mentor assignments of which mentees they have been paired with will be listed in the first post. The Sr. Mentor will monitor mentors logging thread and keep updated the Mentor's mentee assignments, the Mentor's details, such as and not limited to; time zone, games the Respected mentor plays, and any interests the Mentor has that might help in the betterment of pairing mentors with mentees. This will be maintained at the discretion of the Sr. Mentors and Department Leads. Also it will be up to the Sr. Mentor to keep track of the mentees ranks to ensure they are in the proper criteria for mentorship.

Furthermore there will be three degrees of activity gauge for mentors;

ACTIVE: They are present and active on forums, they can receive mentees and are obligated to keep up with their job.

INACTIVE: They are still in the Mentorship Department, however are not active due to either inactivity or excused leave. These people in this status depends on the circumstance will be relieved of their mentees and be given to ACTIVE Mentors. The INACTIVE Mentor must contact a Sr. Mentor or a Department Lead to be put back to ACTIVE status
- If a mentor is put on INACTIVE for 1 week without be excused, they will be removed from the department and may come back at the discretion of Department Leads
- Excused Inactive would and should be updated in the Log file of the Mentor so that way it can kept track of.

REMOVED: These Mentors are no longer in the Department due to whatever circumstances.

Example of Mentor Log First Post:
Post title: Mentor Snailey - ACTIVE

Mentor Name: Snailey
Games Played: League of Legends, Archeage
Time Zone: Eastern Standard Time, EST
Country of Origin: United States.
Interests: History, Science, and helping people with anything.

Mentee Assignments:
FeverMember - PVT
NewLoLMember - LCPL
FeverLoLPlayer - PFC

As the example dictate, they can vary in time and wide range of questions. Basically any activity you do with that mentee can be logged is what is implied here. This is essential for the accountability of each of the Mentors.

Reasonable and Appropriate Avenues of Communication for Mentors: *NEW*
The following methods of communication to a mentee is as follow, however not limited to:
- Teamspeak Communication (the highest encouragement)
- Forum PM's via the Fever Website
- Visitor Messages
- Response to thier posts on the Fever Forums
- Friending them in games and gaming with them

It is important that there is always an avenue of communication, It is essential to this job.

Goals:
The mentorship is to be establish with a sole goal of allowing and including new members of Fever to have a posative experience, get all the information they need, and how to navigate the Fever Community.


This is what I came up with based on discussions with [MENTION=44529]Makeee[/MENTION], myself and [MENTION=43147]voncheeter[/MENTION]. Few issues that would like to iron out before implementation is as follows:


1. Other potential things that a Mentor needs to accomplish with a Mentee.

2. Further Development of the Training process.

3. Implementation plans and accountability of it's members to ensure section continuity within Retention Department, Application Department, and Welcoming Department.

4. Additional expansion of ideas and comments to make this a strong and important section.

[MENTION=34267]Kesem[/MENTION] [MENTION=26029]Snailey[/MENTION] [MENTION=46290]Kodexx[/MENTION] [MENTION=41014]Casper[/MENTION] [MENTION=48147]Jokerlolz[/MENTION] [MENTION=31207]matrix6977[/MENTION] [MENTION=47384]Rimeraz[/MENTION] [MENTION=47066]Valoseu[/MENTION] [MENTION=43147]voncheeter[/MENTION] [MENTION=43986]Croatoan[/MENTION] [MENTION=36507]Fox[/MENTION] [MENTION=174]Cybernetcrash[/MENTION]

 

[|Fever| efgodlike]

this sounds awesome and something I would back 100% and cant wait to get to the level to be apart of it

 

[|Fever| Rimeraz]

Sounds solid, hope to see it actually getting put to use.

 

[|Fever| Cybernetcrash]

Is there a way to measure a mentor's performance in a set period of time?

 

[Snailey]

First of no, no way to accurately measure statistically how much a mentor does with a mentee and accountability. Only way I can really do this is through a log type system, in which a mentor would log questions that mentee's had or PM they sent to mentee regards to Fever Activities and such. This is the only way to possible have the most accurate accountability of each mentor. Of course they will have specific mentee assignments designated in a particular thread of each mentor's responsibilities. This is the only way I can see this for accountability purposes.

 

[|Fever| Vex]

First of no, no way to accurately measure statistically how much a mentor does with a mentee and accountability. Only way I can really do this is through a log type system, in which a mentor would log questions that mentee's had or PM they sent to mentee regards to Fever Activities and such. This is the only way to possible have the most accurate accountability of each mentor. Of course they will have specific mentee assignments designated in a particular thread of each mentor's responsibilities. This is the only way I can see this for accountability purposes.

A Log could work, however logging every interaction could get extremely difficult.

We could maybe choose at random a mentee to talk to and ask them how everything is going?

 

[Snailey]

I thought of this, however this will feel of micromanaging and talking to a mentee would not accurately assess the actions of the Mentor. However it would help with amount of times the mentor actually interacted with the mentee from their perspective. Every mentee will be different, as is mentor is different. Each mentee will have different needs. I feel this will not be as accurate as a log.

 

[|Fever| Vex]

I thought of this, however this will feel of micromanaging and talking to a mentee would not accurately assess the actions of the Mentor. However it would help with amount of times the mentor actually interacted with the mentee from their perspective. Every mentee will be different, as is mentor is different. Each mentee will have different needs. I feel this will not be as accurate as a log.

The talking to of the mentee would be like a survey type of thing ya know? "Have they helped out out" "Did they make you feel welcome" It could be used in addition to the log as a sort of random spot check to verify facts. It wouldn't be micromanagement, It would be quality assurance essentially.

If we go with a log we would probably need a seperate sub forum JUST for that log however with each Mentor having their own thread to update i feel. That way it is easy to tell how much each individual mentor is actually doing and updating at one quick glance.

 

[Snailey]

The talking to of the mentee would be like a survey type of thing ya know? "Have they helped out out" "Did they make you feel welcome" It could be used in addition to the log as a sort of random spot check to verify facts. It wouldn't be micromanagement, It would be quality assurance essentially.

If we go with a log we would probably need a seperate sub forum JUST for that log however with each Mentor having their own thread to update i feel. That way it is easy to tell how much each individual mentor is actually doing and updating at one quick glance.

What criteria would be listed in these surveys to the mentee to provide quality assurance of the mentors? What type of questions would you ask? How would be able to accurately determine if a mentors is doing their job? Do not give me wrong, I like the idea, however it might seem intrusive to some people if you send a survey to check up of a of another person? I am sure the goal is streamline the process of accountability of the Section with minimal intrusion of any member. Remember, we have a mission to retain members through our activities and research. Asking someone for accountability might not work as well thought.

 

[|Fever| Vex]

Edited: Sounded like a jerk face